Articles by Sarah Gaillot, PhD
Telephone Follow-Up on Medicare Patient Surveys Remains Critical
ByAnn Haas, MS, MPH,Denise D. Quigley, PhD,Amelia M. Haviland, PhD,Nate Orr, MA,Julie Brown, BA,Sarah Gaillot, PhD,Marc N. Elliott, PhD Including a telephone component in Medicare Consumer Assessment of Healthcare Providers and Systems survey administration continues to be valuable because telephone responses comprise a substantial portion of responses for several underserved groups.
Medicare Advantage Customer Service Is Used Most by Higher-Need Patients
ByDenise D. Quigley, PhD,Ann Haas, MS, MPH,Marc N. Elliott, PhD,Amelia M. Haviland, PhD,Nate Orr, MA,Sarah Gaillot, PhD,Robert Weech-Maldonado, PhD Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients.
Poor Self-rated Mental Health and Medicare Beneficiaries’ Routine Care-Seeking
BySteven C. Martino, PhD,Ron D. Hays, PhD,Katrin Hambarsoomian, MS,Amelia M. Haviland, PhD,Robert Weech-Maldonado, PhD,Joshua Breslau, PhD, ScD,Nate Orr, MA,Sarah Gaillot, PhD,Marc N. Elliott, PhD Efforts are needed to ensure that Medicare beneficiaries with poor mental health receive regular routine care, which may be facilitated by having a personal doctor.
Sex Differences in Medicare Beneficiaries’ Experiences by Low-Income Status
BySarah MacCarthy, ScD,Matthew L. Mizel, PhD, MSW,Q Burkhart, MS,Amelia M. Haviland, PhD,Jacob W. Dembosky, PhD, MPM,Sarah Gaillot, PhD,Loida Tamayo, PhD,Marc N. Elliott, PhD Only low-income male Medicare beneficiaries had worse patient experience than their female counterparts. The authors discuss opportunities to improve experiences for all patients.
