Partnering With a Payer to Develop a Value-Based Medical Home Pilot: A West Coast Practice's Experience

The Wilshire Oncology Medical Group has worked in many payment systems during its 54-year history. Our experiences have led us to develop a medical oncology home pilot to offer a transparent, high-quality, high-value cancer program in partnership with our largest California health plan, Anthem Blue Cross WellPoint. Changes in how

we were paid by independent physician associations were the catalyst of a 20- year process of re-engineering our care delivery while maintaining participation in clinical trials. We became pioneers in staffing models and the use of an oncology electronic medical record (EMR) system. The EMR prompted us to be diligent in the evaluation and monitoring of both practice and clinical data and allowed us to use data at the practice level to create ongoing programs for continuous quality improvement.^1,2By 2006, we had transitioned to a customizable oncologyspecific EMR standardized to incorporate treatment protocols on the basis of evidence-based medicine. We began analyzing our data to benchmark the care we provided against national guidelines.^3-5Today as a member of the nation’s largest network of community-based oncologists, we continue to document our adherence to Level 1 Pathways and the costs and quality of care we provide^6-10and to study complex quality issues in cancer.¹¹

We next planned how we could better serve the preferred provider organization health plans in our market. Our goal was to demonstrate that we could deliver a comprehensive plan of care and manage their patients with cancer while creating significant savings for the patients who were facing growing copay burdens^12,13and the health plans that could save in lowered direct and management costs for therapy and supportive care, lessening avoidable urgent, emergency hospital care and futile, toxic therapies at the end of life. The practice would benefit from these cost savings through value-based reimbursement and lessened management by the health plan.

Four years ago, we contacted the senior leadership of the largest preferred provider organization in our market. We wanted to explore how we might share our work with the health plan and develop what we initially called a ‘pay differently for better outcomes’ plan. Despite the fact that our comprehensive approach did not fit into their previous oncology management models, the medical directors of this payer believed our proposal had merit and initiated what became a series of ongoing meetings between our groups. This led to an agreement to validate our clinical and claims data, which brought the health plan analysts and actuaries into the discussions. These talented professional actuaries were able to build models to analyze regimens by patient and regional groups, supportive care drugs, and days of emergency department (ED) care differentiated by weekday versus weekend and evaluate global hospital claims data. They validated the patient data we could rapidly pull on a real-time basis from our EMR and billing reports; whereas this proved to be a complex, time-consuming undertaking for the health plan.

We worked with medical directors whose expertise and interests were not initially in oncology but who listened and learned. A major breakthrough came with the understanding of why we cannot get oncology and value reporting down to 4 or 5 simple data points. They came to understand that cancer is not simple; you need about 10 to 20 data points to fully assess whether the right patient got the right treatment for his disease subtype in the right setting at the right cost with a measurable outcome. This information then enabled refinements and understanding of what the health plan and the health system were providing to patients. This led to site visits to our practice by the medical directors, their actuaries, and their administrators to see firsthand what it was we were talking about. They saw and talked to our patients, reviewed the issues of their diagnoses, staging, tumor subtypes, comorbidities, and psychosocial needs. They saw our specialized oncology nurses in action and talked to them about their work. They talked to members of our administrative, front desk, intake, billing, disability, medical assistant, licensed vocational nurse, and midlevel provider staff. This engagement made a huge difference during our subsequent meetings. Because most health plan medical directors are not oncologists, most of what we do is not granular to them. Our team process built strong working relationships with the health plan medical directors, actuaries, and payer teams. We have recently welcomed 2 additional medical directors to the team. They bring experienced medical leadership and expertise in oncology, as well as health outcomes, to the team.

During our 4 years of collaboration, we have developed a medical oncology pilot that has required great trust on all sides and the sharing of detailed presentations on the basis of verifiable data. At the practice, we came to understand and respect the many challenges health plans have, especially those related to state requirements like those in California and their need to address their responsibilities to another level of oversight—their parent organization.

The next step was to agree on a conceptual framework for payments. First, we agreed the health plan wants doctors to coordinate and deliver quality cancer care to their members. This required us to break out the work, people, documentation, reporting, and analytics for our pilot. Second, we agreed the health plan wants members to get high-value care—high-quality care at the best overall price with high patient satisfaction. Third, we agreed that the evaluation and management (E&M) code payment system does not cover the additional complex work involved in creating comprehensive care plans or for comprehensive care management. Comprehensive care plans involve medical, surgical, radiation oncology, often other specialists, sometimes inpatient, sometimes outpatient care, clinical trials when appropriate, supportive care, psychosocial care, rehabilitation, recovery, survival, and at times, end-oflife care. Paying for a clearly coordinated comprehensive plan ensures the most efficient care for patients who then have a clear plan to navigate and a team to look to as they move through their care. Then, once on the often highly toxic and costly cancer care plan, personalized education and expectant management can minimize suffering and speed interval care in the outpatient setting to minimize avoidable ED and hospital care. End-of-life care was another area in which better data were needed to determine why people get third-line therapy or beyond for some cancers even though many studies show patients would choose hospice and palliative care if they were better informed about the futility of many end-stage therapies. We were able to show the time and motion work for the care management that goes on for each cycle of care beyond the standard E&M visit and beyond the underfunded infusion codes and drug margins no longer covered by average sales price (ASP) plus 6% to 10%.

Our teams met almost monthly during 2009 and 2010 until our work was validated and the health plan agreed to proceed with what we now call the Medical Oncology Home Pilot. Legal and technical considerations delayed the launch until August 2011. An initial federal waiver was needed for some patients to participate in a pilot, and a payment system had to be worked out within the current information technology capabilities and coding systems for the health plan. Health plans in California are required to provide the same quality of care to all members. Therefore, pilots likely to provide a much higher level of care for some patients versus others can have specific funding challenges (especially those funded through federal dollars).

Since our agreement to move forward in 2010, our group affiliated with the US Oncology Network (The Woodlands, Texas), which is supported by McKesson Specialty Health (The Woodlands, Texas). This has been key to expanding the progress of our pilot. Just as our pilot was launched, the health plan, like many nationwide, was seeing community doctors migrate to large hospital systems, which have higher costs to health plans and patients but provide financial stability to providers. The greater understanding of the care and costs community oncologists have traditionally coordinated and managed has made health plans realize that their ratcheting down of payments for E&M codes, inadequate infusion payments, and ASP plus 6% or even ASP plus 10% reimbursements have not adequately covered the cancer services that patients need. It has also incentivized more highcost ED and hospital care and duplication among the many caregivers when care is not coordinated. Our national network affiliation has given the practice access to experts in health plan relations, a larger medical home team, and a sophisticated actuarial team to expand our analytic capabilities for benchmarking our pilot regionally and nationally. We are also collecting data on practice administrative and delivery costs and the potential cost savings to patients and the health plan to enable future refinements of medical oncology home payments. Our aggregate team now has weekly calls and quarterly or more meetings with the health plan team to review and benchmark the results. Our first 3 months of data exceeded our goals. Our 6-month reports in February will meet or exceed our expectations, with full benchmarking data expected shortly thereafter.

Although the path has been long, we are hopeful that our pioneering efforts can launch others into making value-based cancer care a reality. It has been essential to have a clear vision that, as oncology specialists, we know the field—what and how we can best coordinate, provide, document, and report as high-quality care for our patients with cancer at the lowest cost that also supports high patient satisfaction. It has taken a leap of faith on the part of both our practice and the health plan to be totally transparent on the processes, working to understand and fund the full costs of delivering care. We expect to have a validated, transparent, and accountable medical oncology home model that is scalable and available to others in our state and across our country. We hope the sharing of these pioneering efforts will encourage others to reach out to their payers to further expand these efforts.Author Affiliations:From Wilshire Oncology Medical Group (LDB, WM), The Woodlands, TX; McKesson Specialty Health (DV), The Woodlands, TX.

Authors’ Disclosures of Potential Conflicts of Interest

Although all authors completed the disclosure declaration, the following author(s) indicated a financial or other interest that is relevant to the subject matter under consideration in this article. Certain relationships marked with a “U” are those for which no compensation was received; those relationships marked with a “C” were compensated. For a detailed description of the disclosure categories, or for more information about ASCO’s conflict of interest policy, please refer to the Author Disclosure Declaration and the Disclosures of Potential Conflicts of Interest section in Information for Contributors.Employment or Leadership Position:Linda D. Bosserman, Wilshire Oncology Medical Group (C), Anthem Blue Cross of California (C).Consultant or Advisory Role:None.Stock Ownership:None.Honoraria:None.Research Funding:None.Expert Testimony:None.Other Remuneration:None.

Author Contributions

Conception and design:Linda D. Bosserman, Diana Verrilli.Administrative support:Diana Verrilli, Wendy McNatt.Provision of study materials or patients:Linda D. Bosserman.Collection and assembly of data:LindaD. Bosserman.Data analysis and interpretation:Linda D. Bosserman, Diana Verrilli.Manuscript writing:Linda D. Bosserman, Diana Verrilli.Final approval of manuscript:All authors.

Linda D. Bosserman, MD, FACP, is president, Wilshire Oncology Medical Group, an affiliate of the US Oncology/McKesson Specialty Health Network, The Woodlands, TX. Diana Verrilli is vice president, payer and revenue cycle services, McKesson Specialty Health, The Woodlands, TX. Wendy McNatt is practice director, Wilshire Oncology Medical Group, an affiliate of the US Oncology/ McKesson Specialty Health Network, The Woodlands, TX.1. Bosserman LD. Quality care is a team effort. Commun Oncol. 8:544-546, 2011 .

2. Lichter AS, McNiff K. 10 tips for implementing quality improvement in oncology practice. Commun Oncol. 8:395-432, 2011 .

3. Bosserman LD. Customizing EMR clickables. Commun Oncol. 5: 136-138, 2008 .

4. Presant C, Bosserman L, McNatt W, et al: Implementing EHRs in community oncology practices. Oncology Issues 24:30-34, 2009

5. Presant C, Bosserman L, McNatt W, et al: Is your practice getting the most from its EHR? Oncology Issues 24:35-36, 2009

6. Vakil R, Bosserman LD, Presant D, et al: Overhead costs (OC) associated with quality care (QOC) monitoring to ensure compliance with national treatment guidelines (TG). J Clin Oncol 25:356s, 2007 (suppl; abstr 6637)

7. Bosserman L, Presant C, Der A, et al: Evaluating compliance (com) with hematology (H)- oncology (O) quality (Q) standards in a communitybased managed care population. J Clin Oncol 25:677s, 2007 (suppl; abstr 17050)

8. Horns RC, Bosserman LD, Presant CA, et al: Increasing accrual to clinical trials in community cancer centers: A successful method using electronic medical records. J Clin Oncol 23, 2005 (suppl; abst r 6088)

9. Neubauer MA, Hoverman JR, Kolodziej M, et al: Cost-effectiveness of evidence-based treatment guidelines for the treatment of non-smallcell lung cancer in the community setting. J Oncol Pract 6:12-18, 2010

10. Hoverman JR, Cartwright TH, Patt DA, et al: Pathways, outcomes, and costs in colon cancer: Retrospective evaluations in two distinct databases. J Oncol Pract 7:52s-59s, 2011 (suppl)

11. Bosserman LD, Vanderpool T, Bassi N, et al: A community oncology quality initiative: Guideline adherence with adjuvant hormonal therapy in women >45 with stage IB-IIIC hormone-sensitive breast cancer. Commun Oncol 6:551-557, 2009

12. Rajurkar SP, Presant CA, Bosserman LD, et al: A copay foundation assistance support program for patients receiving intravenous cancer therapy. J Oncol Pract 7:100-102, 2011

13. Bosserman LD: Growing copay crisis makes available care unobtainable. Commun Oncol 8:299-300, 2011

Partnering With a Payer to Develop a Value-Based Medical Home Pilot: A West Coast Practice's Experience