Screening Electronic Veterans' Health Records for Medication Discontinuation
Many patients stop taking medications for chronic conditions, thereby reducing the effectiveness of healthcare. An attempt to screen electronic VA healthcare records to identify patients as they discontinued a medication was not an efficient approach to this problem.
Improving Endoscopy Completion: Effectiveness of an Interactive Voice Response System
An interactive voice response system is as effective as nurse phone calls for ensuring that patients attend appointments and are adequately prepared for endoscopy examinations.