Rachel Willard-Grace, MPH

Telemedicine in safety-net primary care faces particular challenges. Consistent, team-based workflows can support video visit implementation and health care maintenance in telemedicine visits.

On average, the health coach intervention cost $483 per participant per year. There was no evidence that the coaching intervention saved money at 1 year.

Medical assistants trained as health coaches substantially improved patient-reported primary care under the Chronic Care model measured by the Patient Assessment of Chronic Illness Care.