Kenneth J. Klassen, PhD
Articles
June 11th 2020
FASStR: A Framework for Ensuring High-Quality Operational Metrics in Health Care
Elham Torabi, PhD, MSIE Tugba Cayirli, PhD Craig M. Froehle, PhD Kenneth J. Klassen, PhD Michael Magazine, PhD Denise L. White, PhD, MBA Michael J. Ward, MD, PhD, MBA
Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation metric definition and use.
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