Chris Seib

Providers are using outdated practices to connect with patients for their bills.

The time is right for providers to rethink how patients are able to check in for their visits.

Operating revenue cycle and patient experience in separate silos doesn't make sense in an era when the patient is responsible for more of a hospital's revenue.

Records show that in 2016, there was an average of 1 healthcare data breach per day, and consumers are responding to these reports.

Surveys find that paperwork and administrative chores are a key source of physician burnout, but healthcare has been slow to catch up with other industries in going paperless.

Research shows consumers expect to pay for healthcare in multiple ways, including through their smartphone. Failure to meet consumer demands will affect healthcare's bottom line.

The healthcare industry has been slow to acknowledge the consumer's rising role as a stakeholder.

The healthcare industry remains awash in paper, and the sector has been slow to recognize the demands on consumers or how much they expect their payment choices to match what they see elsewhere in their lives.

A key step of seamless integration of technology across a healthcare system involves the payment function. Both internal-facing and consumer facing systems should be embedded in the workflow.

Healthcare has the opportunity to not only improve connections between systems, but also find cost savings and productivity gains.

The rise of cost-sharing leaves consumers wondering what they will owe when they see a doctor. Most want to understand what their obligation will be.