Amy Nguyen Howell, MD

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Articles

October 8th 2024

Teamwork Enhances Patient Experience: Linking TEAM and Net Promoter Scores

Amy Nguyen Howell, MD Jacqueline Ruffing, MHA Omid Ameli, MD, DrPH Christine E. Chaisson, MPH Dawn Webster, MPAS, PA-C Sara Poplau, BA Erin Sullivan, PhD Martin Stillman, MD, JD Mark Linzer, MD

In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork.

March 27th 2023

Teamwork Measure Relates to Provider Experience, Burnout, and Intent to Stay

Amy Nguyen Howell, MD Mark Linzer, MD Zac Seidel, MBA Andrew Flood, PhD Michael Moss, PhD Martin Stillman, MD, JD Kenneth Poole, MD Omid Ameli, MD, DrPH Christine E. Chaisson, MPH Sara Poplau, BA

A 6-item teamwork measure with good construct validity correlated with favorable provider outcomes including work experience, burnout, and intent to stay with the organization.